Return Eligibility
We accept returns within 14 days of delivery. Garments must be unworn, unwashed, unaltered, and free of any fragrance or marks, with all original tags and packaging intact.
Non-Returnable Items
Intimates, swimwear, bespoke/custom-tailored garments, fine jewelry, and limited-edition collaborative pieces are marked 'Final Sale' and cannot be returned.
The Return Process
Log into your XAVIA account or contact concierge to initiate a return. You'll receive a pre-paid, insured return label. Pack the item securely in its original presentation box.
Refund Timeline
Once received, our quality team inspects the item. Approved refunds are processed within 5–7 business days to your original payment method (an additional 3–5 days may apply for the balance to reflect).
Exchange Policy
We offer exchanges for size or color, subject to availability, within the 14-day window. If unavailable, a full refund or store credit is issued.
Defective or Flawed Products
In the rare case of a manufacturing defect, notify us within 48 hours of receipt. We'll arrange a complimentary replacement and cover all transit costs.
Wrong Product Received
If you receive an incorrect item, our concierge will dispatch the correct garment via expedited shipping and arrange collection of the incorrect item.
Order Cancellation
Orders can be cancelled within 12 hours of placement, provided they haven't entered dispatch. Once dispatched, the order must be processed as a standard return.
Refund Methods & Store Credit
Refunds are issued to the original payment method. Alternatively, you may opt for XAVIA Store Credit, which never expires.